Resume

Product Management leader with a proven ability to define product strategy, lead implementation, and increase revenue using data-driven analysis. User Experience champion focused on creating beautiful software. Visionary champion of cross-cultural, international, and start up teams. Extensive domestic and international experience across a wide spectrum of technologies and customer segments.

EXPERIENCE

Chronus, LLC | Seattle, WA | 2014 – 2016
Vice President | Product Management

  • Product owner for the platform and all components and design.
  • Defined product strategy.
  • Initiated creation of a new career development portal for the healthcare market.
  • Championed deeper use of metrics and analytics in the organization.
  • Maintained deep relationships with customers and analysts to identify needs, industry trends, and create innovative solutions.
  • Initiated design effort to update the visual look and feel of the software, and to migrate to a responsive UI.

Microsoft Corporation | Redmond, WA / Shanghai, PRC | 1998 – 2012
Principal Program Manager | Windows Phone

  • Significantly improved quality of OS Updates through data-driven approach.
  • Discovered requirements from OEMs, mobile network operators, and Windows Phone customers.
  • Owned multiple, complex internal and external dependencies.
  • Led team of UX designers to design a beautiful feature.
  • Active member of the core OS leadership team.

Product Unit Manager | Windows Server

  • Built and directed a new global engineering team for 3 core Windows products: Windows Home Server, Windows Small Business Server, and Windows Essential Business Server.
  • Created program to implement and quantitatively measure expansion of core engineering competencies in development, test, program management, user experience, and release management.
  • Defined overall team scope, operations, communications, engineering processes, and best practices.
  • Took full ownership of Windows Small Business Server 2011, the first product fully developed in Shanghai.
  • Executive Sponsor of two impactful programs:
    • User Experience team in Shanghai, including all UX designers working on any Server and Tools business project in Shanghai.
    • Front Line program, offering engineers a unique professional development experience through onsite assignments to customer locations.
  • Directed a multi-million-dollar budget.
  • Shipped three key products:
    • Media Streaming
    • Remote access
    • Core networking
  • Owned sustained engineering for all three core products in addition to Windows Server Foundation.

Group Program Manager | Systems Management Server

  • Defined and directed Program Management efforts for System Center Configuration Manager 2007 with a staff of 25 Program Management professionals and an additional virtual team of 150.
  • Grew product revenue from $200 million to $750 million.
  • As individual contributor, led a virtual team of more than 25 to develop and ship System Management Server (SMS) 2003 features, including Software Distribution and Software Metering.
  • Improved quality of Software Distribution from 60% success rate to 99.7% through the use of deep quantitative analysis.
  • Owned product strategy, release vision, resource planning, scheduling, and customer validation.

EDUCATION

MBA
University of California, Los Angeles | 2009

MBA
National University of Singapore | 2009

BS
Computer Information Systems
Minor, Digital Voice and Data Communication
St. Cloud State University | 2006

 

ADDITIONAL EXPERIENCE

Consultant | Microsoft Corporation
Technical Consultant | Born Information Services | 1997 – 1998
Analyst | Accenture (Andersen Consulting) | 1996 – 1997
Information Systems Technician, Multimedia Artist | HealthPartners | 1992 – 1996

 

PATENT APPLICATIONS

Program execution service windows | Pending (20070150815)